Software Assurance and Support

Software Assurance & Support – Confidence Now, Confidence Later


Addressing current business needs is a key factor in any software purchase. As important, however, is the knowledge and confidence that the solution will continue to evolve to address future needs and operational challenges.


Software Assurance & Support has evolved into a core set of benefits recognized by leading organizations as essential for improving workforce productivity, streamlining deployment and reducing costs.


The Northwest Analytics Software Assurance & Support program provides a comprehensive package of services to meet both immediate and future customer needs. NWA Software Assurance delivers ongoing software updates, level-one functional enhancements, and world-class customer support – ensuring NWA software continues to perform in an ever-changing and increasingly-competitive business environment.


Northwest Analytics Software Assurance & Support Benefits


Upgrade Protection


Upgrade your NWA products when Northwest Analytics does. Take advantage of the most reliable and cost-effective way to stay up-to-date with product releases by automatically receiving upgrades to new versions.


Helpdesk Support


  • For immediate assistance, NWA provides live, experienced Support during Pacific time-zone business hours – Monday through Friday between 8:00 AM and 5:00 PM Pacific Time. 503-224-7727 or


Large-scale Deployment Assistance


  • NWA’s Technical and Customer Support is available to assist you and provide additional documentation to address the requirements of installation and deployment of NWA Manufacturing Intelligence and SPC software solutions across the enterprise.


Other Northwest Analytics Software Assurance & Support benefits include:


  • Exclusive e-manual updates and supplements to help with new features
  • Automatic e-mail notice of software enhancements and upgrades
  • Advanced information on planned product enhancements
  • Post-purchase license splitting among facilities











“NWA Support delivers me advice from a knowledgeable human being that really understands the issues I'm experiencing.”

Mike Puhl, Corporate Senior Process Engineer, Saint-Gobain Containers

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