Northwest Analytics respects the privacy of our Account Users and the privacy of their data. All user information contained within the electronic communications, attached documents, forms, newsletters, surveys and documents you may use or compose with the Northwest Analytics Service are governed by the Northwest Analytics Terms of Service. Although Northwest Analytics owns the data storage, databases and the Northwest Analytics Site, you retain all rights to your data. All user data uploaded to an Account of the Northwest Analytics Service is stored in a personalized and secure location. We will not utilize, sell, or rent your data uploaded into our system and only the registered users of the account holder may gain access to the uploaded data.
You may choose to stop receiving our newsletter by following the unsubscribe instructions included in these emails or you can contact us at [email protected].
We collect the e-mail addresses and certain personally identifiable information of those who communicate with us via e-mail or register with us to open a provisioned Service Account. We also collect certain information regarding which pages users access or visit, and information volunteered by the users (such as any surveys Northwest Analytics might conduct and/or site registrations). When you request an account on the Northwest Analytics Service, we ask for the following information: your name, title, your company name, telephone number, and a valid e-mail address at which we may contact you. Users of the Northwest Analytics service are also asked to provide their company's postal address and time zone to better personalize their Account. Accounts of the Northwest Analytics Service are also required to provide billing address and valid credit card information. When you submit information, you are transferring such information into the United States and you here by consent to such transfer.
Northwest Analytics may also collect and analyze from visitors and users certain information regarding the use of the Northwest Analytics Site and services available therein. Information collected may include but is not limited to web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system, authentication information, including user IDs, log-in names, passwords, password reminders, etc. (in addition to other personal data such as contact information, birth date, and the like); transactional information, including products or services you download, inquire about, or request; payment information; user content, including information provided when you use one of our online communities, forums or other online means of communications, and all other user submissions and content you provide.
We may provide your personal information to companies that provide services to help us with our business activities such as live chat or payment processing. These companies are authorized to use your personal information only as necessary to provide these services to us.
Use of Information
The information we collect is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:
- as required by law, such as to comply with a subpoena, or similar legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- to investigate potential violations of the Northwest Analytics Acceptable Use Policy;
- to investigate potential violations of the Northwest Analytics Terms of Service;
- to any other third party with your prior consent to do so.
- if Northwest Analytics Software, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- Conducting and following up on transactions. NWA may use personal information such as name, title, street address, phone number, email address, title, and/or company name to conduct transactions with you, process your order, contact you about your order, and so on.
- To contact us with questions, comment, or concerns. We provide a number of ways for you to contact us to ask questions, provide comments, or share concerns. This may occur, for example, via the “contact us” sections on NWA websites, or postal mail. Depending on the circumstances, we may collect your name, title, contact information, age group, message type, case number (if tied to a previous issue), comments, and other types of data relevant to the specific situation (e.g., product involved, use of the product, any problems with the product, and the like).
- To provide materials you request. We may provide a number of ways for you to request materials from us, such as newsletters, blog/rss feeds, brochures, product literature, and the like. NWA may collect and use contact name, title, contact information, age-indicative information, demographic information, preferences, and other information relevant to responding to your request.
- To permit your participation in contests, sweepstakes, and other promotions. To participate in sweepstakes, contests and other similar promotions, we may collect name, title, contact information, age indicative information, and gender, as well as other information related to the particular activity. We will indicate which information is required (e.g., to contact winners, to verify eligibility to participate, etc.) and which is optional (e.g., demographic information, preferences, etc., designed to help us better understand you and address your interests).
We may disclose personal data you provide to our affiliates and partners and to consultants, service providers, and contractors that we use to support our business and operations (e.g., delivery services, financial institutions, fulfillment services, technical support, advertising, public relations, media and marketing services, sweepstakes and contest-related services, legal services, call-in centers, ecommerce and other web-related services such as web hosting and web monitoring services, and event-related services such as online and offline data capture services) who have agreed to keep the information confidential and use it only to provide the applicable service(s). In some cases, we work with other companies who help to gather information from you or help us to communicate with you.
Where the law allows it, NWA may share customers’ personal data with affiliates or with selected third-party partners to enable them to market their or other selected third parties’ products and services to you.
Links to Other Web Sites
Third Party Cookies
NWA websites may also use IP addresses for the same purposes identified above, as well as to analyze
trends, administer the site, track users’ movements, gather broad demographic information for
aggregate use and to confirm that a particular individual affirmed his/her consent to specific legal terms
(e.g. our end user license agreement).
Clear Gifs (Web Beacons)
Our Site employs a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We may tie the information gathered by clear gifs to our customers' personally identifiable information.
We may make full use of all information that is de-identified or otherwise not in personally identifiable form, including without limitation, user-generated content. We will not, however, make use of any content you submit in connection with any online means of communications that you or your organization have created through the use of our fee-based licensed products and services, unless you provide permission to use such content.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].
Social Media (Features) and Widgets
Information Related to Data Collected for through a Northwest Analytics Platform
Northwest Analytics Software, Inc. collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. Northwest Analytics Software, Inc. works with its Clients to help them provide notice to their customers concerning, the purpose for which personal information is collected.
We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.
Northwest Analytics Software, Inc. may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients
Northwest Analytics Software, Inc. has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Northwest Analytics Software, Inc.'s Client (the data controller). If the Client requests Northwest Analytics Software, Inc. to remove the data, we will respond to their request within 30 days.
Northwest Analytics Software, Inc. will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Northwest Analytics Software, Inc. will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Northwest Analytics has implemented processes intended to protect user information and maintain security of data. Each Account holder is assigned a unique user name and password, which is required to access their Account. It is each user's responsibility to protect the security of his or her login information. We have attempted to protect Northwest Analytics' servers by locating them areas with security procedures, using of firewalls and implementing other generally available security technologies. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data, but NO GUARANTY CAN BE MADE THAT YOUR INFORMATION AND DATA WILL BE SECURE FROM INTRUSIONS AND UNAUTHORIZED RELEASE TO THIRD PARTIES.
When you enter sensitive information (such as login credentials), we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected].
Cancellation or Termination of the Account
[email protected]. Please be aware that Northwest Analytics may for a time retain residual information in our backup and/or archival copies of our data stores and databases. We will make reasonable commercial efforts to delete your information as soon as reasonably practical.
We will respond to your request to access within 30 business days.
Compliance with Children's Online Privacy Protection Act
As a business service, Northwest Analytics does not target its offerings toward, and does not knowingly collect any personal information from users under 13 years of age.
Accessing and Updating Personal Information
When you use the Northwest Analytics Site, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may update your Account information by logging into your Account. When requests come to Northwest Analytics with regard to personal information, we ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Changes to this Policy
Attention: NWA Privacy
Northwest Analytics Software, Inc.
111 SW 5thAvenue, Suite 800
Portland, OR 97204 USA
Updated: November 30, 2012