Services | Manufacturing Analytics Services & SPC Software Training | NWA

Northwest Analytics builds partnerships with our customers to ensure success across every role. Throughout every step of the implementation process, our team studies your specific process challenges to help design the most effective solution with input from your internal quality experts. Whether you need control charts, process visualizations, or an enterprise-wide quality solution, Northwest Analytics will partner with your team to create tools that benefit everyone in your organization from operator to executive.

Software Assurance & Support
Training

Software Assurance & Support

Northwest Analytics Software Assurance & Support Benefits

Upgrade your NWA products when Northwest Analytics does. Take advantage of the most reliable and cost-effective way to stay up-to-date with product releases by automatically receiving upgrades to new versions.

Helpdesk Support

For immediate assistance, NWA provides live, experienced Support during Pacific time-zone business hours – Monday through Friday between 8:00 AM and 5:00 PM Pacific Time. 503-224-7727 or support@nwasoft.com

Large-scale Deployment Assistance

NWA’s Technical and Customer Support is available to assist you and provide additional documentation to address the requirements of installation and deployment of NWA Manufacturing Intelligence and SPC software solutions across the enterprise.

Other Northwest Analytics Software Assurance & Support benefits include:

Exclusive e-manual updates and supplements to help with new features
Automatic e-mail notice of software enhancements and upgrades
Advanced information on planned product enhancements
Post-purchase license splitting among facilities

Training

While NWA software is highly intuitive, most customers find it valuable to take additional training in best practices, and to discover expert insights and reporting.

“NWA Support is invaluable.”-Mike Puhl, Corporate Senior Process Engineer Saint-Gobain Containers

Training sessions are taught by trainers with real-world experience from working with manufacturers around the globe. Supported by materials that make the learning process interactive and fun, you can put what you learn in class to immediate use in your production facility.

Who should attend?

This course is intended for participants of all skill levels with SPC and with NWA Quality Analyst including those who are new to NWA products and those who want to expand their skills and use.

What you’ll walk away with

Expertise in using NWA Quality Analyst to meet SPC while applying statistical quality control techniques
Firm knowledge of how to integrate NWA Quality Analyst with other software
Demonstrated ability to solve quality problems using NWA Quality Analyst

*Maintenance customers please email training@nwasoft.com or call 503-224-7727 for your discount code

Detailed Course Description

IStatistical Foundations

Introduction to core statistical concepts used in SPC and SQC
Application of statistics in quality control environments

II Quality Analyst Fundamentals

Navigating NWA Quality Analyst interface
Creating and managing data sets
Building and interpreting control charts
Configuring SPC parameters

IIIAdvanced Analytics & Automation

Generating reports within NWA Quality Analyst
Automating workflows using .RUN files
Customizing reporting for specific operational needs

IV Real-Time Quality Monitoring

Understanding and configuring SPC alarming
Using audit trails to track quality events
Visualizing plant-floor data for proactive decision-making

VCustomer-Specific Data & Use Cases

Working with customer-specific datasets
Applying analytics to unique operational scenarios
Tailoring dashboards and views for different roles

VIApplication Engineering & Consulting

Designing and maintaining statistical dashboards
Setting up automated email alert notifications
Creating custom documentation (e.g., installation playbooks, how-to guides)

Northwest Analytics is focused on your success. Our results-oriented customer support team quickly gets you up and running on NWA manufacturing intelligence and SPC software solutions and keeps you productive. As a result, our customers are our biggest fans.